Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must arrive in the same condition as it was sent. Item must be mailed back to our billing address and then reviewed. (Address will be provided among contact) You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Aura Roots will not be liable for any fees charged. Once your return is received we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (If applicable) Aura Roots will replace items if they are defective or damaged. Please email if this applies to you.
We collect name, email, and billing address. We do not sell or share your information to third party users. We are a small three-person team and we do all of our advertising, marketing, and accounting ourselves. Your information is secured by Wix. If policy is to change, we will be sure to notify you via email. You will receive emails from us occasionally if you are on our mailing list. To subscribe to our mailing list scroll to the bottom of our website and press subscribe with your email. To opt out click unsubscribe at the bottom of the email. We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Your information is secured by Wix – “The security of our users' sensitive data is of extreme importance to us here at Wix and we are 100% committed to protecting it.” Wix has been audited and certified as ISO 27001 compliant. The ISO 27001 certification outlines industry best practices for managing security risks.
We always check up and make sure you've received your order.
We do not sell information to third party users.