Frequently asked questions
5 business days for processing and up to 10 business days depending on the selected shipping method.
At this time, we only ship to Canada.
We do offer a store credit so you can return your unwanted piece in exchange for another ** Expires in 3 months **
We also offer fixing of broken pieces for a service charge of $25.00
No, every item is handmade & each one is different than the next. The one up for sale will only be available until it sells out. Each product will be different unless stated otherwise (multiple stock available will say on the shop details).
The sizes are true to what it states in sizing info on website.
CONTACT & FEEDBACK?
Vancouver, British Columbia
We offer a flat rate of $7.95 for your entire purchase.
We are not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
PayPal, Cash, Cheque, or E-Transfer
All mistakes caused by Aura Roots will be fixed. Please e-mail firstname.lastname@example.org with evidence of a mistake on our end and we will accommodate your situation accordingly.
CHARGED IN $CAD?
Our business is from Vancouver, Canada. Your transaction may reflect our Canadian currency. All transactions will be accurately exchanged.