Frequently asked questions
1-3 business days for processing and up to 3-10 business days for shipping
We ship to all of Canada.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
CONTACT & FEEDBACK?
Vancouver, British Columbia
We offer a flat rate of $15.00 for your entire purchase or free shipping over $80.00
We are not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
PayPal, Credit Card, Debit Card (Aura Roots accepts payments through PayPal. If you do not have a PayPal account, but still wish to pay by credit/debit card, you can select check out without an account.)
All mistakes caused by Aura Roots will be fixed. Please e-mail firstname.lastname@example.org with evidence of a mistake on our end and we will accommodate your situation accordingly.
CHARGED IN $CAD?
Our business is based out of Vancouver, Canada. Your transaction may reflect our Canadian currency. All transactions will be accurately exchanged.