FAQ

Frequently asked questions

ORDER ARRIVAL?


5 business days for processing and up to 10 business days depending on the selected shipping method.




SHIPPING?


At this time, we only ship to Canada.




RETURN POLICY?


We do offer a store credit so you can return your unwanted piece in exchange for another ** Expires in 3 months **
We also offer fixing of broken pieces for a service charge of $25.00




INVENTORY RESTOCK?


No, every item is handmade & each one is different than the next. The one up for sale will only be available until it sells out. Each product will be different unless stated otherwise (multiple stock available will say on the shop details).




SIZING?


The sizes are true to what it states in sizing info on website.




CONTACT & FEEDBACK?


Aurarootsrocks@gmail.com




SHIPPING FROM?


Vancouver, British Columbia




SHIPPING COST?


We offer a flat rate of $7.95 for your entire purchase.

We are not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.




PAYMENT OPTIONS?


PayPal, Cash, Cheque, or E-Transfer




ORDER MISTAKE?


All mistakes caused by Aura Roots will be fixed. Please e-mail aurarootsrocks@gmail.com with evidence of a mistake on our end and we will accommodate your situation accordingly.




CHARGED IN $CAD?


Our business is from Vancouver, Canada. Your transaction may reflect our Canadian currency. All transactions will be accurately exchanged.





CONTACT
OUR IN HOME STORE

Phone: 778.951.4213 

Email:  aurarootsrocks@gmail.com

Facebook Messenger: aurarootsrocks

Aura Roots 1542 Kent Avenue

 Port Coquitlam BC v3b 2l8

Online shop - Please contact for pick up or to book an appointment.

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© 2019 AURA ROOTS CRYSTALS ©

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ENTIRE ORDER $7.95 SHIPPING